Repair intake and general questions
Contact Yellow City Tech
Tell us what technology you have and what you need help with. We’ll review the information and help you choose the right next step.
Coverage and support after applicable service
The 30-day coverage period begins when the repaired, built, or sold device is returned or delivered to the customer.
30-Day Limited Guarantee
Covered PCs, commissioned-sale devices, and completed repairs include a limited guarantee. A claim requires inspection before the appropriate resolution is determined.
Read the full 30-day limited guarantee30 Days of Free Tech Support
Covered PCs, commissioned-sale devices, and completed repairs include reasonable help with the device, completed service, setup, and related troubleshooting.
Read the full 30 days of free tech supportDiagnostic and Drop-Off Information
Contact Yellow City Tech before dropping off a device so timing and intake details can be confirmed.
Diagnostic fee
Repairs begin with a $25 diagnostic fee paid at drop-off. If the customer approves and proceeds with the repair, that $25 is applied toward the final repair total.
Waiting for an obvious replacement part
When the required part is reasonably obvious and can be confirmed before diagnosis—such as with a cracked screen or visibly damaged chassis—the customer may request to keep using the device until the replacement part arrives. This must be discussed and approved before the part is ordered. Devices with uncertain symptoms or potentially complex problems must be dropped off for diagnosis first.
A diagnostic drop-off is generally required for:
- Board-level or motherboard repairs
- No-power or intermittent failures
- Liquid damage
- Data-recovery cases
- Problems where inspection is required to identify the failed component
- Any case where Yellow City Tech cannot confidently confirm the correct part in advance