Frequently Asked Questions
Answers to common questions about appointments, repairs, pricing, and policies.
What are your business hours?
Tuesday–Saturday: 10:00 AM–7:00 PM. Repairs and drop-offs are arranged in advance; contact us to confirm timing and intake details.
My repair isn’t listed — can you still help?
Yes. If your issue or device isn’t listed, contact us anyway. We’ll let you know whether we offer the service. If a device requires a service Yellow City Tech does not provide, we will explain that to the customer and may recommend another provider for the customer to contact directly. Yellow City Tech will not send the device elsewhere on the customer’s behalf without a separate, explicit discussion and approval.
Are you local to Amarillo?
Yes. Yellow City Tech performs accepted repairs directly at our building in Amarillo, Texas. We do not mail customer devices to outside repair centers or subcontract repair work. Customers outside Amarillo may contact Yellow City Tech before shipping a device directly to our Amarillo building. Accepted mail-in devices are repaired there by Yellow City Tech and are not forwarded to another repair center.
What devices do you repair?
We repair laptops, desktops, game consoles, phones, tablets, and other consumer electronics. This includes Windows PCs, Macs, PlayStation, Xbox, Nintendo systems, and more. Not sure if we handle your device? Just ask!
How much does a diagnostic cost?
Repairs begin with a $25 diagnostic fee paid at drop-off. If the customer approves and proceeds with the repair, that $25 is applied toward the final repair total. The diagnostic fee is not the complete repair price. Diagnosis identifies the likely failure, repair path, compatible parts, and expected cost where reasonably possible. No additional repair work begins without customer approval.
What if my device isn’t worth fixing?
We’ll tell you honestly. If a repair doesn’t make financial sense, we’ll explain why and help you decide the best next option.
How long do repairs usually take?
Many common repairs are completed within 1–3 business days. More complex repairs or special-order parts may take longer, and we’ll keep you informed throughout the process.
Do you work on data-sensitive devices?
Yes. Back up important data before service when possible. We handle devices and data carefully, but cannot guarantee data preservation during hardware failure, operating-system repair, storage replacement, or data-recovery attempts. If temporary access is required for testing, it is arranged directly and limited to what the service requires.
Do you use new or refurbished parts?
Part options depend on the device, compatibility, condition, price, and availability. Available options and any required special-order payment are explained before a part is ordered.
What does the 30-day limited guarantee cover?
Yellow City Tech provides a 30-day limited guarantee on covered PCs, devices sold through its commissioned-sales program, and completed repairs. If the original issue returns, a problem related to the completed repair appears, or the device experiences an unexpected failure during normal use within 30 days, contact Yellow City Tech so the device can be inspected and an appropriate resolution determined. The 30-day coverage period begins when the repaired, built, or sold device is returned or delivered to the customer. A claim requires inspection before the appropriate resolution is determined.
Is technical support included after service?
Covered PCs, devices sold through Yellow City Tech’s commissioned-sales program, and completed repairs include 30 days of free technical support. During that period, customers can contact Yellow City Tech for reasonable help using the device, understanding the completed work, resolving setup questions, or troubleshooting issues that appear after the sale or repair. Support may be provided by phone, email, Messenger, remote assistance, or another appropriate method for the question. This support is separate from a claim under the limited guarantee and does not promise replacement parts, upgrades, unrelated repairs, unlimited labor, or unlimited on-site service.
Can you fix liquid-damaged devices?
Sometimes. Liquid damage varies widely. We’ll assess the device first and let you know what’s realistically possible before proceeding.
Do I need an appointment?
Yes. All repairs are handled by appointment only to ensure proper time and attention for each device.
Do you buy broken devices?
In some cases, yes. If a device isn’t worth repairing, we may be able to buy it, recycle it responsibly, or offer trade-in credit. We also occasionally have devices available that you may be eligible to trade your broken device toward as credit.
How is the final repair price determined?
Final pricing depends on diagnosis, compatible parts, availability, and the device’s actual condition. You will receive a price or reasonable estimate before work begins, and Yellow City Tech will request approval before work that would materially increase the authorized total.