Careers at Yellow City Tech

Build useful technology services, help real customers, and grow with a team that values practical skill.

We hire for competence, adaptability, communication, and practical results. If you can troubleshoot well, execute reliably, and show evidence of value through real work, we want to hear from you.

Why Work With Us

Flexible, practical team culture

We care more about outcomes than rigid org charts. Strong performers earn trust, ownership, and room to improve how work gets done.

Growth across multiple functions

Team members can grow across repair, support, custom builds, operations, content, and internal systems when they demonstrate capacity.

Merit-driven opportunities

If you consistently solve problems, communicate well, and improve execution, you may take on broader responsibilities over time.

Nontraditional backgrounds welcome

Self-taught builders, repair techs, side-project operators, and career switchers are encouraged to apply when they can demonstrate skill.

Hiring Philosophy

Hiring decisions at Yellow City Tech are strongly influenced by demonstrated ability. We look at real outcomes: repair quality, troubleshooting depth, build consistency, communication, documentation, customer handling, scripting, process improvement, and useful content creation.

Degrees and certifications are welcome and can strengthen an application, but they are not the sole deciding factor for every role. Demonstrated skill, initiative, reliability, and problem-solving ability carry significant weight.

Open Roles

Open opportunities can evolve based on demand and team capacity. We are always interested in candidates who can prove value through strong work quality and execution.

Technician

Diagnose and repair laptops/desktops with clean execution, clear notes, and customer-ready handoff quality.

Responsibilities

Run hardware and software diagnostics and confirm root causes before repair work begins
Perform component replacements, board-level troubleshooting, upgrades, and post-repair validation
Keep benches, parts, and tickets organized with accurate documentation for each device

Ideal skills / requirements

Hands-on repair experience with laptops, desktops, connectors, and common failure patterns
Strong troubleshooting process and the ability to isolate issues quickly
Consistent communication and clean documentation under real workload conditions

Nice-to-have qualifications

Microsoldering or advanced board repair exposure
Experience working in a customer-facing repair shop environment
Relevant certifications or formal training

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

PC Specialist

Design, build, and validate custom gaming/workstation systems with excellent reliability, thermals, and finish quality.

Responsibilities

Translate customer goals into practical parts lists and budget-conscious build plans
Assemble systems with clean cable management, BIOS setup, OS deployment, and driver tuning
Run benchmarking, thermal checks, and quality-control signoff before delivery

Ideal skills / requirements

Strong PC hardware knowledge across current platforms and compatibility constraints
Ability to optimize performance, stability, airflow, and noise profiles
Professional attention to build presentation and repeatable process quality

Nice-to-have qualifications

Portfolio of completed builds with measurable benchmark outcomes
Experience with creator workstations or high-end gaming rigs
Certifications or formal coursework in hardware/IT

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Game Optimization Specialist

Improve real-world game performance through targeted Windows, driver, BIOS, and settings optimization.

Responsibilities

Profile systems for stutter, latency, and frame pacing issues across common game titles
Tune BIOS, drivers, and operating system settings for stable performance gains
Document baseline vs optimized results and explain tradeoffs to customers clearly

Ideal skills / requirements

Deep familiarity with game-focused troubleshooting and Windows optimization workflows
Practical performance testing habits using repeatable tools and benchmarks
Ability to balance visuals, responsiveness, and stability for customer priorities

Nice-to-have qualifications

Portfolio of optimization case studies or before/after performance data
Experience with streaming setups and capture software workflows
Relevant coursework, certifications, or community reputation in optimization spaces

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Social Media Manager / Content Role

Create practical, local-first content that showcases repairs, builds, outcomes, and trust in the Yellow City Tech brand.

Responsibilities

Plan and execute short-form content, posting cadence, and campaign ideas around real shop work
Capture and publish before/after repairs, build highlights, and educational posts
Respond to messages/comments professionally and coordinate leads with the team

Ideal skills / requirements

Strong content judgment for practical tech audiences and local service businesses
Ability to write clearly, film/edit quickly, and maintain consistent brand voice
Organized execution across scheduling, metrics tracking, and engagement follow-through

Nice-to-have qualifications

Examples of account growth, lead generation, or engagement improvements
Experience using analytics dashboards and content planning tools
Marketing coursework, certifications, or agency background

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Customer Service Representative

Own first impressions and communication quality from intake to follow-up so customers feel informed and supported.

Responsibilities

Handle intake, scheduling, and ticket updates with clear expectations and accurate details
Explain repair status, options, and timelines in plain language customers can trust
Coordinate follow-ups and ensure every customer interaction is professional and respectful

Ideal skills / requirements

Excellent communication and de-escalation skills in fast-moving service scenarios
Comfort translating technical details into practical next steps for non-technical customers
Strong organization habits across notes, queues, and task handoffs

Nice-to-have qualifications

Previous front-desk, support, or service coordinator experience
Experience with ticketing or CRM-style workflows
Training in customer support or business communication

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

IT Support / Tech Support

Solve day-to-day device and software issues for home and small business clients with dependable, practical support.

Responsibilities

Troubleshoot OS, software, account, and device setup issues in-person and remotely
Resolve connectivity and basic network problems with clear user guidance
Document fixes, recurring issues, and recommendations for improved client reliability

Ideal skills / requirements

Solid troubleshooting fundamentals across Windows environments and common productivity tools
Comfort providing remote support while maintaining calm, clear communication
Ability to prioritize issues and execute solutions with minimal supervision

Nice-to-have qualifications

Managed service provider or small-business support experience
Basic networking, security, or endpoint management exposure
IT certifications or related technical education

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Internal Developer

Build internal tools and improvements that reduce friction across operations, website workflows, and team execution.

Responsibilities

Develop and maintain lightweight internal systems for forms, tracking, and automation
Ship website and process improvements that improve customer and team experience
Document architecture and workflows so tools remain understandable and maintainable

Ideal skills / requirements

Strong practical software skills with an emphasis on shipping useful, maintainable solutions
Ability to automate repetitive tasks and improve operational visibility with dashboards/reports
Good product judgment and communication with non-developer teammates

Nice-to-have qualifications

Portfolio of internal tooling, automation projects, or business workflow systems
Experience with analytics, forms, or lightweight back-office app development
Computer science degree or equivalent formal training

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Data Recovery Specialist

Recover critical files safely and methodically while preserving data integrity and customer confidence.

Responsibilities

Assess storage failures and choose appropriate logical or hardware-assisted recovery paths
Handle drives carefully, execute recovery workflows, and verify data completeness
Communicate expected outcomes, risks, and timelines honestly throughout each case

Ideal skills / requirements

Experience with data recovery tooling and structured incident handling practices
Strong documentation habits and careful chain-of-custody mindset
Patient troubleshooting approach for high-stakes customer scenarios

Nice-to-have qualifications

Experience with SSD, HDD, and filesystem-specific recovery techniques
Security/privacy awareness for sensitive customer information
Relevant certifications or specialized coursework

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Device Intake Coordinator

Keep the front of the workflow clean and efficient by turning every intake into clear, actionable repair tickets.

Responsibilities

Capture device condition, symptoms, and customer goals accurately at check-in
Set realistic expectations and route jobs to the right team member quickly
Maintain organized intake queues, labels, and status updates to prevent bottlenecks

Ideal skills / requirements

Detail-focused process execution and strong interpersonal communication
Ability to spot missing information before a device enters diagnostics
Comfort balancing speed with accuracy in a busy environment

Nice-to-have qualifications

Experience in service operations, logistics, or repair intake workflows
Familiarity with ticketing systems and inventory tracking
Business or operations training

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

Field Support Technician

Provide on-site support for homes and small businesses requiring reliable setup, troubleshooting, and follow-through.

Responsibilities

Perform on-location device setup, maintenance, and issue resolution
Troubleshoot networking, peripherals, and workstation environment problems
Document work performed and provide practical recommendations for future stability

Ideal skills / requirements

Independent troubleshooting ability with strong customer-facing communication
Reliable time management and readiness for varied technical scenarios
Foundational networking and endpoint support knowledge

Nice-to-have qualifications

Experience supporting small business environments
Clean driving record and professional on-site service habits
IT support certifications or formal training

Equivalent demonstrated skill may outweigh formal credentials where appropriate.

General Candidate Qualities

Reliable and accountable in day-to-day execution
Learns quickly and seeks better ways to solve recurring issues
Communicates clearly with customers and teammates
Honest and transparent with customers, especially when issues are complex
Uses good judgment under pressure and escalates when needed
Organized with notes, documentation, and handoffs
Comfortable solving unfamiliar problems through structured troubleshooting
Cares about quality and finishing work the right way

Apply / Contact

Even if you do not match every bullet point, reach out if you can clearly demonstrate value. Show us what you have built, fixed, improved, documented, optimized, or managed.

To apply, use our contact form and choose Job Inquiry for the reason. Include your role of interest, relevant experience, and links or examples of your work and projects.

Submit a Job Inquiry