Terms of Service

Yellow City Tech provides technology services including diagnostics, repair, upgrades, custom PC building, device sales, data recovery attempts, and technical support.

Website descriptions and advertised starting prices provide general information. A final price may depend on diagnosis, device condition, compatible parts, availability, shipping, taxes, disclosed payment-processing costs, and the scope authorized by the customer.

A website inquiry does not guarantee that a device or project has been accepted.

Yellow City Tech performs accepted repairs directly at our building in Amarillo, Texas. We do not mail customer devices to outside repair centers or subcontract repair work.

Customer devices are not mailed to repair depots, manufacturer service centers, subcontractors, specialists, or other outside repair facilities.

Replacement parts may be shipped to Yellow City Tech, but customer devices stay at our Amarillo building while accepted repairs are completed.

If a device requires a service Yellow City Tech does not provide, we will explain that to the customer and may recommend another provider for the customer to contact directly. Yellow City Tech will not send the device elsewhere on the customer’s behalf without a separate, explicit discussion and approval.

A customer submitting a device represents that they own the device or have permission from its owner to authorize diagnosis and service.

The customer authorizes Yellow City Tech to perform the inspection, disassembly, testing, software access, and other actions reasonably necessary for the approved diagnosis or service.

Customers help the diagnosis by sharing known liquid exposure, physical damage, previous repair attempts, unusual electrical events, account locks, or other conditions that may affect diagnosis or safety.

Repairs begin with a $25 diagnostic fee paid at drop-off. If the customer approves and proceeds with the repair, that $25 is applied toward the final repair total.

The diagnostic fee is not the total repair price. Diagnosis is used to identify the likely failure, a practical repair path, compatible parts, and the expected cost where reasonably possible.

Diagnosis may involve disassembly, testing, inspection, and troubleshooting. Diagnosis does not guarantee that every device is repairable. Data recovery, intermittent failures, liquid damage, and board-level problems can have uncertain outcomes that cannot be guaranteed in advance.

No additional repair work begins without customer approval. Yellow City Tech will explain the recommended work and price or reasonable estimate before proceeding.

More detail is available in the diagnostics and $25 fee policy.

When the required part is reasonably obvious and can be confirmed before diagnosis—such as with a cracked screen or visibly damaged chassis—the customer may request to keep using the device until the replacement part arrives. This must be discussed and approved before the part is ordered. Devices with uncertain symptoms or potentially complex problems must be dropped off for diagnosis first.

This arrangement is not normally available for:

• Board-level or motherboard repairs
• Liquid damage
• Data recovery
• No-power failures
• Intermittent symptoms
• Uncertain diagnoses
• Cases requiring inspection to identify the failed component or confirm the correct part

Parts pricing and availability may change until an order is placed. Quotes involving unpurchased parts may need to be updated if approval is delayed.

Required deposits, special-order payments, taxes, or processing charges will be disclosed before payment.

Yellow City Tech will not knowingly perform materially more expensive work without customer approval. A starting price is not a guaranteed total unless the service is specifically described as fixed-price.

PayPal Business and PayPal Zettle, which is part of PayPal, process electronic payments made in person or through a PayPal invoice or payment link. Cash is accepted in person and recorded through Yellow City Tech’s PayPal Zettle point-of-sale system for documentation and a complete receipt; PayPal does not electronically process the physical cash payment. Yellow City Tech does not directly collect or store complete payment-card details through this website. Current payment methods are listed on the payment options page.

Customers should back up important data before service whenever possible.

Yellow City Tech handles devices carefully but cannot guarantee preservation of data when a device has failing storage, malware, operating-system corruption, liquid damage, electrical damage, or another pre-existing condition that threatens the data.

Data-recovery services are attempts and do not guarantee a successful outcome.

Customers should not provide account credentials unless access is genuinely required and has been arranged directly. Any access should be limited to what is reasonably necessary for diagnosis, testing, or the authorized service.

Device data is also governed by the Device Data Privacy section of the Privacy Policy.

Yellow City Tech provides a 30-day limited guarantee on covered PCs, devices sold through its commissioned-sales program, and completed repairs. If the original issue returns, a problem related to the completed repair appears, or the device experiences an unexpected failure during normal use within 30 days, contact Yellow City Tech so the device can be inspected and an appropriate resolution determined.

The 30-day coverage period begins when the repaired, built, or sold device is returned or delivered to the customer.

The limited guarantee can apply when:

• The original repaired issue resurfaces.
• A part installed by Yellow City Tech fails during normal use.
• A workmanship or installation problem appears.
• The device has an unexpected failure during normal use within the coverage period.
• A repaired or sold device does not function as represented.

Yellow City Tech must inspect the device before determining whether the claim is covered and what resolution is appropriate.

The guarantee does not cover damage or conditions outside Yellow City Tech’s control, including:

• Drops, impacts, crushing, or other accidents
• Cracked screens, broken chassis, or other new physical damage
• Spills, liquid exposure, corrosion, or moisture damage occurring after service
• Fire, flooding, theft, loss, or environmental damage
• Electrical surges or damage caused by unsuitable external equipment
• Misuse, abuse, intentional damage, or operation outside the device’s intended use
• A later repair, modification, disassembly, overclock, or component change by the customer or another party when it caused or contributed to the claimed failure
• New damage or problems unrelated to the covered device’s condition or Yellow City Tech’s work

Later modification does not automatically void all coverage. It may affect coverage when it caused, contributed to, or prevents reasonable evaluation of the claimed failure.

Review the complete 30-day limited guarantee.

Covered PCs, devices sold through Yellow City Tech’s commissioned-sales program, and completed repairs include 30 days of free technical support. During that period, customers can contact Yellow City Tech for reasonable help using the device, understanding the completed work, resolving setup questions, or troubleshooting issues that appear after the sale or repair.

Support may be provided by phone, email, Messenger, remote assistance, or another appropriate method for the question.

• It covers reasonable guidance and troubleshooting related to the covered device or completed service.
• It does not automatically include replacement parts, upgrades, or unrelated new repair work.
• It does not cover repairs made necessary by accidents, spills, misuse, or other excluded damage.
• It does not promise unlimited labor or unlimited on-site service.
• It is separate from submitting a claim under the 30-day limited guarantee.

Technical support is separate from a warranty claim. Review the complete free technical support policy.

Yellow City Tech may decline or stop service when a device presents a meaningful safety hazard, the person requesting work lacks authority, the requested work would be unlawful, communication or conduct makes safe and honest service impractical, or continuing would create an unreasonable risk.

If service is stopped, amounts paid specifically for work that was not performed will be refunded. Completed diagnostics and authorized work remain subject to the agreed charges.

Device privacy and the limited response to serious situations are explained in the Privacy Policy.

Visitors may use the website to learn about services and contact Yellow City Tech. To keep it useful and secure, visitors may not:

• Attempt to compromise or disrupt the website
• Submit fraudulent, threatening, unlawful, or impersonated requests
• Use the contact system for spam or solicitation
• Attempt unauthorized access to business or customer information

The website may link to payment providers, manufacturers, social platforms, or other external websites. Yellow City Tech does not control their availability, security, content, or terms. Details about website providers and information handling are available in the Privacy Policy.

Technology repair can reveal hidden, intermittent, or progressive failures. If a new issue becomes apparent during authorized work, Yellow City Tech will explain what was found and request approval before materially expanding the work.

Nothing in these terms limits rights or remedies that cannot legally be waived.

These terms are governed by applicable United States and Texas law, without creating a venue or jurisdiction provision that has not been separately approved by Yellow City Tech.

Yellow City Tech may update these terms as services and business practices change. The current version and last-updated date will be published on this page.

Changes do not retroactively alter an already accepted written quote, invoice, or service agreement unless both parties agree or applicable law requires it.

Questions about these terms may be submitted through the verified Yellow City Tech contact methods below. The operational warranty, diagnostic, pricing, and service guidance is available on the Warranty and Service Policies page.

Hours and Contact Information

Contact us before drop-off so we can confirm timing and intake details.

Business Hours

Tuesday–Saturday: 10:00 AM–7:00 PM

Phone

(806) 410-0354

Email

kaden@yellowcitytech.com

Contact us on Messenger

Service Area

Amarillo, Texas