Repaired locally in Amarillo
Yellow City Tech performs accepted repairs directly at our building in Amarillo, Texas. We do not mail customer devices to outside repair centers or subcontract repair work.
Customer devices are not mailed to repair depots, manufacturer service centers, subcontractors, specialists, or other outside repair facilities.
Replacement parts may be shipped to Yellow City Tech, but customer devices stay at our Amarillo building while accepted repairs are completed.
If a device requires a service Yellow City Tech does not provide, we will explain that to the customer and may recommend another provider for the customer to contact directly. Yellow City Tech will not send the device elsewhere on the customer’s behalf without a separate, explicit discussion and approval.
30-Day Limited Guarantee
Yellow City Tech provides a 30-day limited guarantee on covered PCs, devices sold through its commissioned-sales program, and completed repairs. If the original issue returns, a problem related to the completed repair appears, or the device experiences an unexpected failure during normal use within 30 days, contact Yellow City Tech so the device can be inspected and an appropriate resolution determined.
Yellow City Tech must inspect the device before deciding whether the claim is covered and what resolution is appropriate. The guarantee does not promise an automatic refund, complete-device replacement, or a specific remedy before inspection.
30 Days of Free Technical Support
Covered PCs, devices sold through Yellow City Tech’s commissioned-sales program, and completed repairs include 30 days of free technical support. During that period, customers can contact Yellow City Tech for reasonable help using the device, understanding the completed work, resolving setup questions, or troubleshooting issues that appear after the sale or repair.
Support may be provided by phone, email, Messenger, remote assistance, or another appropriate method for the question.
- It covers reasonable guidance and troubleshooting related to the covered device or completed service.
- It does not automatically include replacement parts, upgrades, or unrelated new repair work.
- It does not cover repairs made necessary by accidents, spills, misuse, or other excluded damage.
- It does not promise unlimited labor or unlimited on-site service.
- It is separate from submitting a claim under the 30-day limited guarantee.
What Is Covered
The two 30-day benefits apply to PCs sold or built by Yellow City Tech, devices sold through its commissioned-sales program, and applicable completed device repairs, including desktop and PC, laptop, phone, controller, and console work. They do not guarantee a successful data-recovery outcome.
The limited guarantee can apply when:
- The original repaired issue resurfaces.
- A part installed by Yellow City Tech fails during normal use.
- A workmanship or installation problem appears.
- The device has an unexpected failure during normal use within the coverage period.
- A repaired or sold device does not function as represented.
What Is Not Covered
The limited guarantee does not cover damage or conditions outside Yellow City Tech’s control, including:
- Drops, impacts, crushing, or other accidents
- Cracked screens, broken chassis, or other new physical damage
- Spills, liquid exposure, corrosion, or moisture damage occurring after service
- Fire, flooding, theft, loss, or environmental damage
- Electrical surges or damage caused by unsuitable external equipment
- Misuse, abuse, intentional damage, or operation outside the device’s intended use
- A later repair, modification, disassembly, overclock, or component change by the customer or another party when it caused or contributed to the claimed failure
- New damage or problems unrelated to the covered device’s condition or Yellow City Tech’s work
A later modification does not automatically cancel every part of the coverage. The exclusion applies when that later work caused, contributed to, or prevents reasonable inspection of the claimed failure.
Diagnostics and the $25 Fee
Repairs begin with a $25 diagnostic fee paid at drop-off. If the customer approves and proceeds with the repair, that $25 is applied toward the final repair total.
The diagnostic fee is not the total repair price. Diagnosis is used to identify the likely failure, a practical repair path, compatible parts, and the expected cost where reasonably possible.
No additional repair work begins without customer approval. Yellow City Tech will explain the recommended work and price or reasonable estimate before proceeding.
Diagnosis does not guarantee that every device is repairable. Data recovery, intermittent failures, liquid damage, and board-level problems can have uncertain outcomes that cannot be guaranteed in advance.
When the required part is reasonably obvious and can be confirmed before diagnosis—such as with a cracked screen or visibly damaged chassis—the customer may request to keep using the device until the replacement part arrives. This must be discussed and approved before the part is ordered. Devices with uncertain symptoms or potentially complex problems must be dropped off for diagnosis first.
Keeping the device is generally not appropriate for board-level or motherboard repairs, no-power or intermittent failures, liquid damage, data recovery, or any problem that requires inspection to identify the failed component or confirm the correct part.
Data and Device Access
- Back up important data before service when possible.
- Yellow City Tech handles devices and data carefully, but cannot guarantee data preservation during hardware failure, operating-system repair, storage replacement, or data-recovery attempts.
- Tell Yellow City Tech about liquid exposure, previous repair attempts, unusual power events, and other history that may help with diagnosis.
- Do not submit passwords, recovery keys, payment-card information, or account credentials through the public contact form.
- If temporary device access is needed for testing, it will be arranged directly and used only to the extent necessary for the service.
Requesting Warranty Service
- Contact Yellow City Tech with your name, the device, the original service, and the symptoms you are experiencing now.
- Make the device available for inspection. Yellow City Tech must inspect it before deciding whether the claim is covered and what resolution is appropriate.
- The limited guarantee does not promise an automatic refund, complete-device replacement, or another specific remedy before inspection.
- Manufacturer or supplier warranties on individual parts may have separate terms from Yellow City Tech’s 30-day limited guarantee.
Questions and Contact Information
Questions about a diagnosis, quote, the 30-day limited guarantee, or included support can be discussed before you leave a device. Yellow City Tech serves Amarillo, Texas; contact us before drop-off to confirm intake details.
Business Hours
Tuesday–Saturday: 10:00 AM–7:00 PM
Phone
(806) 410-0354
Contact us on MessengerService Area
Amarillo, Texas
Do not send passwords, account credentials, recovery keys, or payment-card information through the public contact form.