Information Collected Through the Website
Yellow City Tech does not sell personal information or build advertising profiles about website visitors.
The website uses limited analytics to understand:
- Which pages are visited
- Which pages are most useful or popular
- The approximate country from which visits originate
- General, aggregated website traffic and performance
This information is used to improve the website, understand which services customers are interested in, and identify technical problems. Yellow City Tech does not use it for targeted advertising or to create individual customer profiles.
The analytics provider is Google Analytics (privacy information). Google Analytics may process the page URL, browser, device and network information, an IP address for technical and approximate-location processing, and transient measurement information. Yellow City Tech has configured its website tag to deny analytics and advertising storage and to disable Google signals, advertising-personalization signals, and browser interest-group use. The site does not send a Yellow City Tech user ID to Google Analytics.
Information Customers Choose to Provide
When someone contacts Yellow City Tech, requests a repair, asks for a quote, pays an invoice, uses the website chat, or otherwise communicates with the business, they may voluntarily provide information such as:
- Name
- Email address
- Phone number
- Preferred contact method
- Device type, brand, and model
- Description of a problem or requested service
- Photographs or attachments, if a future intake method supports them
- Information included in messages, invoices, chat conversations, or service records
Yellow City Tech uses this information only to respond, prepare quotes, diagnose or perform authorized services, communicate about a device, process payments, provide support, maintain business records, and comply with applicable obligations.
Customers should not send passwords, recovery keys, Social Security numbers, complete payment-card information, or other unnecessary sensitive information through the public website.
Contact-Form and Service Providers
The website relies on service providers to deliver contact requests, host and protect the website, provide analytics and chat features, and process payments. These providers may process the limited information necessary to perform their function. Yellow City Tech does not authorize them to use customer information for unrelated purposes.
These website, communications, and payment providers do not perform device repairs or receive access to customer devices as part of their ordinary role.
- EmailJS delivers contact and repair-intake submissions to Yellow City Tech.
- Cloudflare provides website hosting, storage, performance, security, request logging, and the optional AI Search chat widget. Cloudflare may process IP addresses, traffic and system information, and messages a visitor chooses to enter into that chat.
- Messenger is an external contact option. Information sent through Messenger is processed under Meta’s policies as well as used by Yellow City Tech to respond.
- PayPal Business and PayPal Zettle, which is part of PayPal, process electronic payments made in person or through a PayPal invoice or payment link. PayPal handles the electronic payment details under its own terms and privacy policy. In-person cash payments are recorded through Yellow City Tech’s PayPal Zettle point-of-sale system for documentation and a complete receipt; PayPal does not electronically process the physical cash payment.
Yellow City Tech does not directly collect or store complete credit- or debit-card numbers submitted through PayPal’s payment systems. See the current payment options.
Device Data Privacy
Yellow City Tech respects the privacy of customer devices. Personal files are not intentionally inspected beyond what is reasonably necessary to diagnose, test, verify, or complete an authorized service. Access is limited to the minimum reasonably necessary for the work.
Personal data found on a customer device will not be copied, disclosed, sold, or shared with another person or business without the customer’s permission, except in the limited circumstances described below.
Yellow City Tech performs accepted repairs directly at our building in Amarillo, Texas. We do not mail customer devices to outside repair centers or subcontract repair work.
Customer devices are not mailed to repair depots, manufacturer service centers, subcontractors, specialists, or other outside repair facilities.
Replacement parts may be shipped to Yellow City Tech, but customer devices stay at our Amarillo building while accepted repairs are completed.
If a device requires a service Yellow City Tech does not provide, we will explain that to the customer and may recommend another provider for the customer to contact directly. Yellow City Tech will not send the device elsewhere on the customer’s behalf without a separate, explicit discussion and approval.
Serious Safety or Illegal Activity
If information encountered incidentally during authorized service reasonably indicates that someone is in danger or imminent danger, or reveals serious apparent illegal activity, Yellow City Tech may stop service and contact the appropriate authorities.
Amounts paid specifically for work that was not performed will be refunded. Authorized diagnostics or other work already completed remain subject to the agreed charges. This provision does not authorize routine searching of personal files or investigation of customers.
Data Retention
Yellow City Tech keeps contact, service, invoice, and support records only as long as reasonably necessary to:
- Complete the requested service
- Provide warranty coverage and technical support
- Maintain accounting and tax records
- Resolve disputes
- Prevent fraud or abuse
- Comply with legal obligations
Information that is no longer reasonably needed should be securely deleted or disposed of when practical.
Customer-device data is not retained merely because Yellow City Tech had access to a device. Any temporary copies created for an authorized backup, recovery, or repair should be removed when no longer required, subject to the customer’s instructions and applicable obligations.
Data Security
Yellow City Tech uses reasonable administrative and technical safeguards appropriate to the information it handles. However, no website, storage system, transmission method, or damaged device can be guaranteed completely secure.
Customers should maintain backups of important information whenever possible before submitting a device for repair. Device failure, damaged storage, malware, operating-system corruption, and necessary repair procedures can create risks outside Yellow City Tech’s control.
Privacy Requests
Customers may contact Yellow City Tech to ask about personal information associated with them or request reasonable access, correction, or deletion. Requests should be sent to kaden@yellowcitytech.com.
Yellow City Tech may need to verify the requester’s identity before releasing or deleting information. Some records may need to be retained for accounting, warranty, fraud-prevention, dispute, or legal purposes.
Children’s Privacy
The website and services are not designed to collect personal information from children through advertising or profiling. A parent or legal guardian should handle repair authorizations and payments when required.
External Links
The website may link to payment providers, social platforms, manufacturers, or other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy. Website and service use is also subject to Yellow City Tech’s Terms of Service.
Changes to This Policy
Yellow City Tech may update this Privacy Policy when its services, website, providers, or legal obligations change. The current version and its last-updated date will be published on this page.
Contact
Privacy questions or requests may be submitted using the verified Yellow City Tech contact information below.
Business Hours
Tuesday–Saturday: 10:00 AM–7:00 PM
Phone
(806) 410-0354
Contact us on MessengerService Area
Amarillo, Texas