Common reasons to request help
- A replacement computer needs to match an old workflow
- Setup screens or account choices are confusing
- Several accessories need to work together
New Computer and Device Setup
Personal setup help for new computers, devices, updates, accounts, applications, printers, and household connections in Amarillo.
Residential IT Support
A new computer or device should be ready for the way the customer actually plans to use it. Yellow City Tech helps with initial setup without taking control of unnecessary accounts or credentials.
What this service covers
- Operating-system updates and basic configuration
- Application and peripheral setup
- Connecting the device to the home network
- Explaining important settings and normal use
Start with a local conversation
Call during business hours to describe the problem and speak with a local person. Yellow City Tech can help determine whether the next step should be initial phone guidance, an on-site visit, or bringing equipment in for diagnosis or repair. Not every problem can be solved by phone.
Call (806) 410-0354Tuesday–Saturday: 10:00 AM–7:00 PM
How Yellow City Tech approaches it
Simple questions may begin by phone. Setup can be completed on site when the device depends on the home environment, or in shop when the work is limited to the equipment itself.
What to share when you contact us
- Device make and model
- Applications and accessories needed
- Whether data must be moved from an older device
$45 standard on-site visit
On-site visits are available for $45 for customers who are not covered by a monthly support plan. The $45 is the standard on-site visit charge. Additional parts, repairs, or larger project work are discussed and approved separately when applicable.
The separate $25 diagnostic fee applies when a device is dropped off for in-shop repair diagnosis. Any transition from an on-site visit to in-shop service will be discussed before additional work.
Ask about new device setup
Describe the people, devices, and problem involved. Yellow City Tech will review the request and recommend the next appropriate step.
Review warranty, support, pricing, and service policies